FAQ

Frequently Asked Questions (FAQ)
Welcome to the Zavin FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.

GENERAL QUESTIONS
Q: What is Zavin?
A: Zavin is an online store specializing in Cool Outfits and Summer Outfits. Our collection is designed to combine comfort, style, and modern trends—perfect for casual days, vacations, and warm weather looks.

Q: What materials are your outfits made from?
A: Our outfits are crafted from high-quality fabrics that are lightweight, breathable, and ideal for warm climates—ensuring style and comfort throughout the day.

Q: How can I contact Zavin customer support?
A: You can reach our customer support team by visiting the "Contact Us" section on our website or emailing us at support@zavin.shop. We’re always happy to help!

ORDERING AND SHIPPING
Q: How do I place an order on Zavin?
A: Just browse our website, choose your favorite Cool or Summer Outfit, and proceed to checkout. Follow the instructions to complete your purchase securely.

Q: When will my order be shipped?

Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).

Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).

Order Cut-Off Time: Orders placed after 05:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.

Total Delivery Time: Including processing and shipping, delivery usually takes 5 to 8 business days (Monday to Friday).

Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.

Q: Can I track my order?
A: Yes! You can track your order through our "Track Your Order" page for real-time updates on your shipment.

Q: What payment methods does Zavin accept?
A: We accept the following payment methods:

Credit and Debit Cards

• PayPal
• Venmo

RETURNS AND EXCHANGES
Q: What is Zavin's return policy?
A: We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for full details.

Q: How do I initiate a return or exchange?
A: To begin a return or exchange, please contact our support team via the "Contact Us" page or email us at support@zavin.shop.

OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes! If your order hasn't been shipped yet, we can update the shipping address. Contact us immediately after placing your order. Once it's dispatched, we won’t be able to make any changes.

Q: Do you offer gift cards?
A: At the moment, we don’t offer gift cards—but we’re working on it! Stay updated through our website and social media for announcements.

Contact Information